Shop Policy for Jollyseul calligraphy

Welcome to Jollyseul Calligraphy! Before making a purchase, please take a moment to review our shop policy. By using our services and making a purchase, you agree to adhere to the following terms and conditions:

1. Order Process: 1.1. Custom Orders:

• Custom orders are welcomed! Contact us with your specific requirements, and we will work with you to create a unique piece tailored to your needs.

1.2. Payment:

• Payment is required at the time of order placement. We accept various payment methods, and all transactions are securely processed through trusted payment gateways.

2. Turnaround Time: 2.1. Processing Time:

• Each calligraphy piece is crafted with care. Please contact us for the estimated processing time. Custom orders may require additional time.

2.2. Rush Orders:

• If you need a rush order, please contact us before placing the order to discuss availability and any additional charges that may apply.

3. Shipping: 3.1. Shipping Methods:

• We offer various shipping options. Choose the one that best fits your needs during the checkout process.

3.2. Tracking:

• Once your order ships, you will receive a confirmation email with tracking information. We are not responsible for lost or delayed packages caused by the shipping carrier.

4. Cancellations and Refunds: 4.1. Cancellation Policy:

• Cancellation requests must be submitted within a specified timeframe (refer to our website for details). Custom orders may have different cancellation policies.

5. Custom Orders: 5.1. Design Approval:

• For custom orders, we will provide a proof for your approval before proceeding with the final product. Please carefully review and approve the design to avoid errors.

5.2. Changes:

• Any changes to a custom order must be requested and confirmed in writing. Additional charges may apply for significant modifications.

6. Communication: 6.1. Inquiries:

• We strive to respond to inquiries promptly. Feel free to reach out to us through our contact page for any questions or concerns.

7. Copyright and Usage: 7.1. Copyright:

• All calligraphy designs and artworks remain the intellectual property of Jollyseul Calligraphy. Reproduction or distribution without permission is prohibited.

8. Feedback: 8.1. Reviews:

• We appreciate your feedback! If you're satisfied with your purchase, consider leaving a review on our website or social media. If you encounter any issues, please contact us first, and we'll work to resolve them.

Thank you for choosing Jollyseul Calligraphy! If you have any questions or need further clarification, please reach out to us at Jollyseulcalli@gmail.com.